JOB DESCRIPTION:

• Controlling documentation and client relations.
• Ensure drivers have correct Paperwork and correct loading and offloading information available.
• Ensure compliance with cold chain and loading instructions.
• Communicate with drivers and fleet controllers about loads and loading instructions.

SKILLS & CHARACTERISTICS.

• Demonstrate high levels of quality, focus and attention to detail.
• Consist ability to manage multiple tasks and prioritize workload.
• Strong communication and interpersonal skills.
• Computer literate.
• Bilingual (English & Afrikaans)
• Working on-site when the shift starts daily

EXPERIENCE AND EDUCATION.

• National matric certificate (Grade 12).
• A minimum of two (2) years of experience in the same or similar field would be an advantage.

JOB PURPOSE:

The Claims Administrator is responsible for managing all insurance-related tasks associated with Hestony's claims, specifically focusing on both motor and property claims. This role is crucial for ensuring the legitimacy of claims, facilitating effective communication with claimants, and maintaining accurate records in compliance with company policies and legal requirements.

KEY RESPONSIBILITIES:

Claims Administration:

• Administer all professional and general liabilities for Hestony associations.
• Ensure accurate and timely processing of all claims.

Expense Management:

• Determine expense reserves for claims and coordinate with relevant departments to secure necessary approvals for settlement.

Claims Investigation:

• Investigate all claims received to assess their legitimacy and gather relevant information.

Client Coordination:

• Liaise with claimants to resolve issues related to client and employee claims.
• Maintain clear and professional communication throughout the claims process.

Broker Coordination:

• Inform the company’s insurance broker of all ongoing and pending claims.
• Submit all relevant documentation to the broker to facilitate claims processing.

Third-Party Claims Recovery:

• Manage the recovery of third-party claims within defined parameters, ensuring all necessary documentation is obtained.

Record Keeping:

• Maintain accurate and detailed records of all claims, ensuring compliance with internal policies.
• Safeguard all claim records for a minimum of three years in accordance with legal requirements.

Reporting:

• Generate and distribute monthly reports to senior management detailing all claims and settlements.

Driver Examination Coordination:

• Collaborate with the recruitment department to obtain and review new driver examinations on a weekly basis.

Legislative Compliance:

• Stay updated with current insurance legislation and regulations to ensure compliance.

Departmental Support:

• Assist with additional tasks and duties within the operations department as required.

Skills & Characteristics:

• Administrative Proficiency - Strong organizational and administrative skills, with a keen attention to detail.
• Communication Skills - Excellent verbal and written communication abilities; capable of professional interaction with diverse stakeholders.
• Interpersonal Skills - Strong relationship-building skills, with the ability to manage sensitive situations diplomatically.
• Multitasking Ability - Ability to prioritize and manage multiple tasks effectively under tight deadlines.
• Technical Proficiency - Proficient in Microsoft Excel and other relevant software applications.
• Language Proficiency - Bilingual, fluent in both Afrikaans and English.

Experience and Education:

Educational Qualification:

• National Matric certification (Grade 12) or equivalent.

Professional Experience:

• Minimum of three (3) years experience in managing insurance claims, with a demonstrated understanding of claims processes and insurance regulations.

JOB PURPOSE:

Responsible for tyre administration, such as tyre breakdowns, mounting and dismounting of tyres (on sage), tyre order control, conducting of claims within the department, stock control and ensuring effective communication with internal departments and external clients.

KEY RESPONSIBILITIES OR TASKS.

• Responsible for processing tyre breakdown invoices, by retrieving breakdown information form the relevant fleet controller.
• Responsible for the dismount and mounting of tyres on sage, by identifying tyre replacements (less than 4 mm thread), obtain serial & burn number (contracting relevant drivers if required), ensure correct tyre orientation as well as the correct wheel alignment.
• Responsible for order control, through the accurate removal of tyres, the record keeping and capturing of information in the D-book, loading of tyre orders in trucks and securing the loads in containers.
• Responsible for tyre claims, through the identification & sorting possible tyre manufacturing claims, the capturing of information on the claim/scrap report sheet and providing effective assistance to suppliers with tyre claims and rejections.
• The effective & accurate regulating of scraping data and stock control.
• Processing of all tyre related invoices & credit notes and doing monthly reconciliations of the relevant accounts.
• In charge of liaising with both internal staff (departments) and external clients, with regards to tyre responsibilities.
• Assist with other duties & tasks within the department.

SKILLS & CHARACTERISTICS.

• Strong communication and interpersonal skills.
• Ability to work under pressure and manage various tasks at a time.
• Basic Microsoft skills.
• Quality driven and detail orientated.
• Bilingual (Afrikaans & English)

EXPERIENCE AND EDUCATION.

• National Matric certification (Grade 12).
• Previous work experience in the tyre industry would be an advantage.
• Computer literate.

JOB PURPOSE:

• Responsible for accounting duties and responsibilities

DUTIES AND RESPONSIBILITIES:

• Accurate and timeous reconciliation of account balance sheets.
• Review of petty cash and credit card reconciliations.
• Assisting with VAT calculations and submissions to SARS.
• Processing and approval of accounting journals.
• Processing and finalising up to trial balance.
• Provide guidance and support to accounting clerical staff by coordinating activities and answering questions.
• Strong understanding of accounting concepts and information.
• Computer literate.
• Attention to detail.

EXPERIENCE & QUALIFICATIONS:

• BCom Accounting degree.
• 2–3 years’ experience in the same or similar field.
  

JOB PURPOSE:

The POD Clerk is responsible for processing and collecting all administrative duties related to proof of delivery documentation, driver trip sheets, and associated post documentation. This role involves liaising with clients and drivers to retrieve relevant documentation and resolve any queries efficiently.

KEY RESPONSIBILITIES:

• Retrieve and filter incoming post documentation and sort accordingly.
• Obtain order requests from clients and operations, ensuring all load documents are attached, signed, and stamped by the relevant personnel, and that GRV and AOD numbers are included.
• Maintain active communication with drivers to obtain trip sheets, PODs, and delivery notes.
• Ensure all outstanding PODs are retrieved from drivers for your assigned client list.
• Scan and securely store all completed invoices on the company’s servers.
• Proactively liaise with assigned clients, responding to and resolving queries or concerns promptly.
• Keep administrative duties updated, including filing, POD lists, and monthly listings.

SKILLS & ATTRIBUTES:

• Good communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Strong administrative skills with the ability to prioritize and organize tasks.
• Capacity to work under pressure and meet deadlines.
• Quality-driven with a keen attention to detail.
• Computer literate and proficient in Microsoft Office (Outlook, Word, Excel).
• Bilingual in English and Afrikaans.

EXPERIENCE AND EDUCATION:

• National Matric Certificate (Grade 12).
• 1 year of experience in a similar role.
• Intermediate Excel and Office Suite knowledge.
• Familiarity with SAGE software is an advantage.

JOB PURPOSE:

To efficiently collect, process, and manage driver debriefing information, ensuring all administrative tasks are completed accurately and on time.

KEY RESPONSIBILITIES:

* Record empty pallet controll, diesel slips, and paperwork daily.

* Update spreadsheets for accurate data entry.

* Capturing data on key fleet

* Updating load sheet with and sending loading progress

* Tyre Stock take / Ordering Tyres

* Compiling List of stationary that needs to be ordered

* Keep track of outstanding Loads on Key fleet

* Keep track of pallet book and make sure correct number of pallets were

* Assist with loading of trucks, and communication with clients about departure and arrival of trucks.

* Keep track of loads and arrange accordingly.

Post Management:

* Ensure accurate data entry and updates.

Driver Debriefing:

* Conduct debriefing sessions, ensuring all documents meet client requirements.

* Issue new POD books and trip sheets as needed.

* Monitor debriefing spreadsheets for drivers’ needs.

Communication & Support:

* Provide guidance and support to drivers regarding paperwork.

* Assist with inquiries between customer and BFN controllers

* Assits with customer complains

Compliance & Reporting:

* Ensure adherence to company policies and safety regulations.

* Generate Loading reports for management review.

Experience and Education:

Education:

* Grade 12 (Matric Certificate).

Experience:

* Minimum 2 years in administrative roles within logistics or transportation.

* Must be willing to work in shifts.

Skills and Characteristics:

* Strong organizational and communication abilities.

* Basic proficiency in Excel.

* Bilingual in English and Afrikaans.

* Ability to manage multiple tasks under pressure.

JOB PURPOSE:

The main purpose of the role is to assist with all aspects of running a successful stores department.

KEY RESPONSIBILITIES:

Job objectives

• Receive stock in line with company policies and procedures.

• Order stock in line with company policies and procedures.

• Source stock according to best possible price and quality.

• Provide feedback on workshop related queries in a fast and efficient manner.

• Conduct weekly, monthly and annual stock counts and resolve queries and discrepancies.

• Pick and issue stock in line with company policy and procedures.

• Create stock requisitions and orders.

• Capture data on a real-time basis on the relevant company IT system.

• Optimise parts’ stock holding according to company standards.

• Order stock from head office and/or suppliers.

• Balance stock on a monthly basis.

• Maintain the stores environment according to company standards.

• Manage occupational risk including behaviour and compliance.

• Assist with ad-hoc tasks where required.

Minimum requirements

Knowledge and skills

• Fluent in written and spoken English

• Advanced administrative and organisational skills

• Microsoft Office skills (Excel, Word, and Outlook)

• The ability to work in a highly pressurised environment

Experience

• 3+ years of experience in a similar role within a heavy transport workshop environment

Qualifications

• Matric/Grade 12

Other

• Able to work overtime.

JOB PURPOSE:

To efficiently collect, process, and manage driver debriefing information, ensuring all administrative tasks are completed accurately and on time.

KEY RESPONSIBILITIES:

* Record empty pallet controll, diesel slips, and paperwork daily.

* Update spreadsheets for accurate data entry.

* Capturing data on key fleet

* Updating load sheet with and sending loading progress

* Tyre Stock take / Ordering Tyres

* Compiling List of stationary that needs to be ordered

* Keep track of outstanding Loads on Key fleet

* Keep track of pallet book and make sure correct number of pallets were

* Assist with loading of trucks, and communication with clients about departure and arrival of trucks.

* Keep track of loads and arrange accordingly.

Post Management:

* Ensure accurate data entry and updates.

Driver Debriefing:

* Conduct debriefing sessions, ensuring all documents meet client requirements.

* Issue new POD books and trip sheets as needed.

* Monitor debriefing spreadsheets for drivers’ needs.

Communication & Support:

* Provide guidance and support to drivers regarding paperwork.

* Assist with inquiries between customer and BFN controllers

* Assits with customer complains

Compliance & Reporting:

* Ensure adherence to company policies and safety regulations.

* Generate Loading reports for management review.

Experience and Education:

Education:

* Grade 12 (Matric Certificate).

Experience:

* Minimum 2 years in administrative roles within logistics or transportation.

* Must be willing to work in shifts.

Skills and Characteristics:

* Strong organizational and communication abilities.

* Basic proficiency in Excel.

* Bilingual in English and Afrikaans.

* Ability to manage multiple tasks under pressure.

JOB PURPOSE:

Interns will work closely with our experienced operations team to support daily logistical and operational tasks, manage real-time challenges, and contribute to the smooth running of transport activities.

KEY RESPONSIBILITIES OR TASKS:

• Assist in daily coordination and dispatching of transport operations, ensuring timely departures and arrivals of trucks.
• Monitor transport schedules, routes, and traffic patterns to optimize delivery times and minimize delays.
• Support the tracking and documentation of cargo and equipment movement, maintaining accurate and up-to-date records.
• Communicate with drivers to relay information regarding route adjustments, load requirements, or safety protocols.
• Aid in managing the 24/7 shift scheduling of drivers, ensuring adequate coverage and compliance with safety regulations.
• Analyze operational data to identify areas for improvement in efficiency and resource utilization.
• Conduct initial issue resolution for any operational or logistical challenges that may arise.
• Work alongside the operations management team to support and develop emergency protocols and response plans.

SKILLS & CHARACTERISTICS:

• Strong problem-solving skills.
• Strong interest in transport and logistics operations.
• Ability to work in a fast-paced environment.
• Excellent communication skills, with the ability to collaborate effectively with team members and drivers.
• Problem-solving mindset with attention to detail.
• Ability to prioritize tasks effectively and adapt to changing demands.

EXPERIENCE AND EDUCATION:

• National Matric Certificate (Grade 12).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

JOB PURPOSE:

The Senior Fleet Scheduler is responsible for managing and overseeing the daily scheduling of transport for cargo, ensuring the effective allocation of vehicles and drivers to meet client demands. This role requires supervising and coordinating drivers, scheduling truck departures and arrivals, managing client communications, and addressing operational challenges such as breakdowns and delays. The Senior Fleet Scheduler will also oversee the night shift team, manage truck allocations, and ensure compliance with company policies and regulations.

KEY RESPONSIBILITIES:

Fleet Scheduling and Management:

· Supervise, manage, and schedule all aspects of fleet transportation, ensuring efficient allocation of vehicles to meet client and operational requirements.

· Plan daily truck schedules and re-allocate resources as necessary to accommodate changes in load requirements or breakdowns.

· Monitor the daily progress of truck loads and ensure all trucks are on track to meet delivery times.

· Retrieve and allocate daily stops from the Assistant Fleet Controller.

· Review and assess the available fleet to identify trucks that may have operational issues and proactively communicate potential delays.

· Conduct driver debriefings, monitor driver performance, and ensure drivers adhere to company policies and operational procedures.

Client and Driver Communication:

· Maintain regular communication with clients, ensuring their transport needs are met and providing updates on the status of deliveries.

· Handle client inquiries related to estimated times of arrival (ETAs), delays, and other transport-related issues, providing timely and accurate feedback.

· Ensure client systems (such as load sheets or online tracking) are updated with relevant information, such as load bookings, ETAs, and changes in delivery schedules.

· Manage any issues related to cargo shortages, damages, or delays, including reporting incidents and ensuring corrective action is taken.

· Supervise the night shift staff and address any operational issues that arise after hours, ensuring smooth operations and timely resolution of problems.

Fleet and Driver Supervision:

· Supervise and manage the night shift, ensuring that duties such as temperature control, route accuracy, and loading schedules are adhered to.

· Ensure drivers follow correct procedures, including proper routes and timely departures to avoid delays at delivery points.

· Conduct daily planning for drivers, ensuring correct loads and assisting with directions when necessary.

· Prioritize trucks with exceptional needs, such as those requiring services, certificates of fitness (C.O.F.), repairs, or polygraph tests.

· Monitor fleet board updates, ensuring all scheduled trucks are accounted for, and changes or adjustments are made as needed.

· Oversee drivers’ performance and ensure compliance with company policies, including adherence to driving hours, safety regulations, and load requirements.

Operational Support and Administration:

· Oversee administrative tasks related to fleet management, including preparing reports, updating fleet boards, and ensuring all load-related documentation is accurate and filed.

· Assist with handling disciplinary matters involving drivers or staff, conducting investigations, and providing support during disciplinary hearings if needed.

· Provide feedback to the workshop team regarding vehicle damages, repairs, and service requirements.

· Manage the transport of cargo during weekends, including supervising weekend shifts, inspecting temperature accuracy, and ensuring timely offloading and deliveries.

· Ensure that all trucks and trailers are compliant with regulatory requirements, including obtaining and updating necessary certifications, such as C.O.F. documentation.

· Ensure accurate recording of damages, breakdowns, and other incidents, and take necessary steps to prevent recurring issues.

Pallet Control and Load Management:

· Ensure pallets are correctly accounted for, using the required tracking systems and reporting any shortages or damages to the relevant departments.

· Provide feedback to the pallet department and liaise with clients regarding pallet returns or damages.

SKILLS AND COMPETENCIES

· Organizational Skills: Ability to prioritize and manage multiple tasks effectively, ensuring timely completion of all fleet scheduling and administrative duties.

· Attention to Detail: High level of accuracy when updating fleet boards, verifying offloading lists, and ensuring client systems are properly updated.

· Problem-Solving: Strong analytical skills to address operational challenges, such as breakdowns, delays, or scheduling conflicts.

· Communication Skills: Excellent interpersonal skills, both written and verbal, to maintain effective communication with drivers, clients, and senior management.

· Technical Proficiency: Solid understanding of Microsoft Office programs and fleet management systems.

· Bilingual (English & Afrikaans): Ability to communicate effectively in both languages.

QUALIFATIONS AND EXPERIENCE

Education:

· National Senior Certificate (Matric), preferably with subjects related to logistics or transportation.

· Relevant qualification in logistics, supply chain management, or transport operations is advantageous.

Experience:

· At least 2 years of experience in fleet scheduling or fleet management, preferably in the transport or logistics industry.

· Experience in supervising teams or shift operations, managing driver schedules, and coordinating with clients.

· Previous experience in a high-pressure transport environment is highly advantageous.

JOB PURPOSE.

Accountable for assisting with daily operations at the Depot, ensuring strict compliance with essential site protocols across health and safety, security, employee relations, and relevant legislative requirements.

KEY RESPONSIBILITIES OR TASKS.

• Lead and Oversee Depot Operations.
• Resolve Operational Challenges.
• Deliver Timely Reporting.
• Maintain accurate operational data.
• Drive continuous improvement.
• Maintain Fleet and Depot Standards.
• Ensure Efficient Turnaround Times.

JOB SPECIFICATIONS.

• Ability to Assist Depot Manager with all tasks and prioritize workload.
• Strong communication and presentation skills.
• Computer literate.
• Strong analytic and problem-solving skills.
• Strong leadership and people management skills.
• Ability to take initiative and be self-sufficient.
• Willing to work long hours and weekends.
• Bilingual (English & Afrikaans).

EXPERIENCE AND EDUCATION.

• National Matric Certificate (Grade 12)
• Atleast 2 years experience in Management or Assistant Management, which must include depot management experience.
• Valid drivers licence and own Transport

JOB PURPOSE:

The main purpose of the job is to carry out servicing and complex repairs to heavy commercial vehicle equipment which includes trucks, trailers and tankers and auxiliary equipment. This may include but is not limited to drivetrain components, suspensions, intermediate to advanced electrical and air braking systems, hydraulics and pneumatics.

KEY RESPONSIBILITIES:

· Carry out a defect inspection and report on a truck, trailer, semi-trailer and lifting equipment (incl. braking systems, suspensions, structural

components, electrical systems, hydraulics, auxiliary equipment and pneumatics).

· Carry out the services as per OEM requirements.

· To complete/oversee the repairs of any defects found.

· Complete complaint, cause and correction on job cards for sign off by supervisor/foreman.

· Complete all relevant administrative requirements, including, but not limited to service sheets, stores requisitions, technical data sheets etc.

· Work according to OE and BWT standard repair times.

· Use and understand diagnostic equipment.

· Choose alternative ways of carrying out tasks (innovation).

· Operate electrical and mechanical equipment pertaining to the job, i.e. power tools.

· Carry out welding, grinding and assembling if required.

· Work according to occupational health and safety requirements.

· Supervision of employees, where applicable (incl. general worker, artisan assistant, semi-skilled worker and apprentice).

· Helping where needed and carrying out any reasonable requests.

MINIMUM REQUIREMENTS:

· Abnormal transport knowledge

· OE training and product knowledge pertaining to abnormal vehicle specifications

· * Intermediate to advanced knowledge of airbrakes

· * Intermediate to advanced knowledge of auto-electrical

· * Intermediate to advanced knowledge of hydraulic systems

· In-depth knowledge of diagnostic equipment

· Basic to intermediate knowledge of engines, transmissions and drive lines

· Understanding of technical data specifications and schematics

· Demonstrates a technical aptitude and ability

EXPERIENCE

· Minimum 5 years-experience in a heavy commercial vehicle workshop.

QUALIFICATIONS:

· Grade 12

OTHER:

· Valid Code EC licence would be advantageous.

· EM training certificates.